COVID-19 Customer Updates

7th September 2021

The Government yesterday announced that all of New Zealand except Auckland will shift to Alert Level 2 as of midnight Tuesday, 7th September with Auckland remaining at Alert Level 4.

The following sets out what our operations will look like at Alert Level 2.

  • Our sites remain open for outbound deliveries and customer collections.
  • Our sales offices will be re-opening for in-branch orders and cash sales from Wednesday, 8th September.
  • Customers entering our sites to collect product must provide their own PPE and follow all instructions from staff as well as practicing the correct social distancing and public health measures.
  • Strict contact tracing will be in place
  • Product availability may be impacted while Auckland remains in Level 4

Safety remains our highest priority and as such we will be conducting strict contact tracing for anyone who enters our sites as well as ensuring correct social distancing practices under the Alert Level 2 guidelines.

We will continue to support our customers throughout this period with a focus on maintaining our high service standards, and we appreciate your understanding as we adapt to meet the limitations arising from the restrictions of split Alert Levels across the country.

If you have any questions relating to our operations during Alert Level 2 and how this may impact you specifically, please feel free to call your local branch. 

Stay Safe

Adrian Blake
General Manager | Fletcher Steel

Please check the appropriate business unit website for further details

27th August 2021

As per today’s Government announcement, from 1 September Auckland and Northland will remain at Alert Level 4, and the rest of the country will be shifting to Alert Level 3 until further notice. The following sets out what our operations will look like as we enter these new alert levels.

Alert Level 4 – Auckland and Northland

  • We retain a core team working from home to assist with customer inquiries where possible
  • We can not release any orders unless exempted under “essential business”

Alert Level 3 – Rest of New Zealand

  • Orders will be accepted via email and phone only
  • No customers are to enter the site for orders or collections
  • Contactless deliveries will resume however deliveries may be affected by any line-haul freight restrictions from the Auckland region.

Safety remains our highest priority and as such we will be strictly following best practices under the appropriate Alert Level guidelines.

We acknowledge the processes we have put in place may create some temporary inconvenience however, we have done so with the ongoing health of our customers, employees and the wider community in mind. We are continuously reviewing the situation and will look to amend our process as and when guidance from the Government changes.

If you have any questions relating to our operations during Alert Levels and how this may impact you specifically, please feel free to call your local branch.

Stay Safe

Adrian Blake
General Manager | Fletcher Steel

18th Augusty 2021

Kia ora koutou,

Following the Prime Minister’s announcement last night, New Zealand has shifted to a nationwide Level 4 lockdown from midnight last night for an initial 3 day period while they assess the community case further.

All Fletcher Steel sites will be closed during this period however we will retain a core team working from home to assist with customer inquiries where possible.

During Level 4 we are unable to confirm any orders unless exempted under “essential business”. Supply of any product is subject to the absolute health and safety of our staff and compliance with prevailing restrictions. If you do have any requests to support essential business and require our help, then please feel free to contact your local branch and we can arrange appropriate support.

As the situation changes we will be in touch to update you as we all hopefully return to work in the near future.

Please note, while Fletcher Steel branches operate independently, a prolonged period under Level 4 restrictions in Auckland may have an impact on our ability to meet customer needs elsewhere in the country.

The Fletcher Steel team are thinking of all our customers and the ongoing health of you and your families. Please continue to observe recommendations from the Government to remain safe.

Stay safe,

Adrian Blake

General Manager | Fletcher Steel

 

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